Dragonfly's Values-Driven Approach to Logistics

The presentation by Jean-Daniel Gervais, Vice President, Sales & Marketing, Dragonfly at DELIVER America 2024 explored the company's philosophy, centred on four core values: customer focus, diligence, innovation, and teamwork. These values have been instrumental in driving Dragonfly's rapid growth and success in the logistics industry.

"If you're not customer focused you have to a fall start you absolutely need to be customer focused."

Gervais emphasised the importance of:

• Customer Focus: Prioritising the customer experience and actively seeking feedback to improve services.
• Diligence: Maintaining accountability, rigor, and consistent monitoring of performance.
• Innovation: Embracing technological advancements and developing in-house solutions to enhance efficiency.
• Teamwork: Fostering a collaborative and supportive work environment where all employees feel valued and empowered.

Technology and Talent: The Keys to Transformation

Dragonfly's success is attributed to its investment in technology, particularly in developing its own route optimisation tools and mobile driver app. The company also prioritises attracting and retaining talented employees who are passionate, adaptable, and eager to learn.