Bonus Insights: Michelle Garres - Director Distribution & Logistics Projects EMEA, Crocs

Key Fact: A Gartner survey found that employees' willingness to support enterprise change collapsed to just 43% in 2022, compared to 74% in 2016
Mobilising Change
'How can you mobilise fast digitalization changes in the supply chain? Because everybody struggles with that. First of all, they think change management is a complete entity that needs to come on board on your project in order to start executing it. And usually, that happens at the very end. That's so wrong. You need to start Change Management from day zero ' from the time you get the budget.'
Choosing the Changemakers
'A project manager needs to be a very holistic person. You need somebody influencing others ' a very hands-on person that does the work. Not just PowerPointing and chasing people, but behaving like a product owner. They need to live it.'
Mapping the Future
'I think you need to have a roadmap with flexibility. So you need to have an understanding of what is what is your end goal ' what will it look like? And that way, you won't build a monster!
Think 'plug and play'. Work on the things you need. We always forget about the users ' but they are the key to change. We're always thinking about data and numbers and not enough about who's going to enter the data, who's going to use this solution.
Then you need to hire a person capable of selling the change. Just like an influencer selling shoes ' suddenly everybody really believes in it.'