Bonus Insights: Gabriel Moos - Senior Program Manager, Amazon
)
Gabriel Moos works for Amazon in London, focusing on Fulfilled by Amazon (FBA) Cross Border: UK & EU, China & EU and US & EU for third-party selling partners.
He coordinates account management teams across the globe and seeks out solutions that will improve the existing FBA product and services portfolio.
WATCH his DELIVER Europe 2023 Keynote: Expanding Your EU Business Internationally: the UK and US Opportunity
Key Fact: The value of goods imports increased by 4.2% in May 2023 (Office for National Statistics)
Cross-border, Post-Brexit
“The UK is positioned to make cross-border business easier. There is the 2025 UK Border Strategy, and they are super engaged with the EU authorities; there is a trade agreement that is going to be signed with the US as well. The UK is trying to find its position in not only e-commerce but in trade more broadly. Maybe that's a more positive perspective than we have internally in the UK, but the UK always bounces back. And they always like find innovative ways.”
Simplifying the Challenge
“I think we're at the stage where Amazon has understood the challenge, and we are offering solutions around improving the experience. Crossing the border is very cumbersome – it's not an easy process, it's very unclear if you haven't done it before. There are lots of fees that you necessarily haven't looked at. The origin of the product – based on whether the product is made in the UK or in China, for example – is different. We're trying to really simplify.”
Customer-focused Solutions
“A lot of logistics companies are focused on their operational processes. And that's why Amazon is successful. Everything is customer-obsessed: what is the feedback we receive? And can we actually make something better for people, based on their actual experience?' It's not only about cost efficiency. It's also about what the customers want. Obviously, we need to create solutions that make financial sense. But we're really trying to be innovative and do things that very few people do.”