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10:45
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15 mins
11:00
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Keynote Theatre20 mins
- Day to Day Supply Chain
While most supply chains focus on improving cost positions, inventory and working capital - in other words, KPIs established on traditionally internal data - Henkel believes that supply chains can also improve how customers engage with the company itself. Find out how Henkel engaged with customers on an entirely different level during our opening keynote.
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11:20
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Keynote Theatre20 mins
- Tech Retail Revolution
- Day to Day Supply Chain
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11:40
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Keynote Theatre20 mins
- Tech Retail Revolution
Join us at DELIVER to gain first-hand insights on LEGO's operational strategy, with a focus on digitalisation and automation. Learn how to leverage strategic data to help in decision making, and discover the next generation robotics to future-proof your company's logistics.
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12:00
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Lunch60 mins
13:00
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Case Studies45 mins- Future Shoppers
Perfectly positioned: Explore how the internationally renowned sports fashion brand ASICS saves up to 14 percent with new line haul-concepts and how a broad carrier offering ensures more satisfied customers. -
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Innovation Theatre45 mins- Tech Retail Revolution
- Power of Data
Mark Richardson, CEO of Ocado Intelligent Automation (OIA), will help attendees evaluate their current warehouse operations and build a roadmap for rapid transformation to keep pace with competitors and future-proof their facilities. -
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Workshop Studio45 mins
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14:00
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Case Studies45 minsIn the face of Chinese retail competition, Urbify offers the No.1 Premium Customer Experience Solution. Elevate your brand with quality, convenience, and a holistic delivery experience. Let's set new standards together! -
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Innovation Theatre45 mins -
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Workshop Studio45 mins
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15:00
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Case Studies45 mins- Tech Retail Revolution
- Day to Day Supply Chain
Explore Hai Robotics' journey in achieving optimal storage density while prioritizing flexibility and scalability. This case study unveils the innovative strategies that propel warehousing into a new era of efficiency -
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Innovation Theatre45 mins- Tech Retail Revolution
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Workshop Studio45 mins
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16:00
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45 mins- Day to Day Supply Chain
- Future Shoppers
The retail landscape has never been more complex. The challenge is to understand and leverage all touchpoints to optimise the customer experience. Join us to understand the current global trends in last-mile and ensure you can anticipate what is coming next. -
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Case Studies45 mins- Day to Day Supply Chain
- Future Shoppers
- Workshops
Dive into real case scenarios with Metapack, unveiling the industry's transformation and offering exclusive insights into what 2024 holds for retail in their Ecommerce Delivery Benchmark Report. -
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Workshop Studio45 mins- Tech Retail Revolution
- Sustainability Spotlight
Customer satisfaction is the best way to lead retailers to growth.
Technology, Innovation and Sustainability are Key drivers to reach this goal.
Colissimo will present new solutions to prevent fraud, improve customer experience to increase the NPS, share the latest IT innovation and provide an update on sustainability initiatives.
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17:00
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Case Studies45 mins -
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Innovation Theatre45 mins -
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Workshop Studio45 mins
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18:00
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Case Studies45 mins- Day to Day Supply Chain
Have you ever wondered why most attempts at launching and scaling OOH Parcel Locker Networks fall short? Let's uncover the answers together.
19:00
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Staying value driven: embracing reality by focusing on the better every day lives of the many peopleKeynote Theatre20 mins
- Sustainability Spotlight
- Retail Ethics 2.0
- Future Shoppers
Throughout the past 80+ years, IKEA has developed values-driven ideas to be more affordable and accessible for everyone. Changing behaviours and trends, such as instant gratification, are pushing businesses and consumers towards hyper-convenience, impacting both the world around us and the cost on business. During this session, we will share how we, as Ingka Group, (an IKEA retailer) are developing solutions to get closer to customers and, more than ever before, are creating innovative and sustainable services that are convenient and affordable.
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19:20
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Keynote Theatre20 mins
- Tech Retail Revolution
- Retail Ethics 2.0
- Power of Data
While automation promises increased efficiency and reduced costs, outsourcing offers expertise, flexibility, and scalability. Is there one single truth recipe?
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20:00
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Networking Party180 mins
08:50
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10 mins
09:00
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Keynote Theatre30 mins
- Sustainability Spotlight
- Retail Ethics 2.0
Stronger steps must be taken to reduce human reliance on finite resources and promote circular, closed loop, economies. Circularity offers companies in most industries a way to gain competitive advantage at significant scale and thrive in a future in which profits will be made differently.
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09:30
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Keynote Theatre20 mins
- Retail Ethics 2.0
- Future Shoppers
- Power of Data
Consumer expectations of brands are growing, and a new generation of shoppers is demanding more and more. Many businesses must adopt a challenger mentality to the way that they plan, to avoid getting stuck in the past. Our keynote will dive into the interconnected world of e-commerce and logistics, discovering strategies to carve your unique path in this hugely competitive landscape.
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10:00
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Case Studies45 mins
- Tech Retail Revolution
- Power of Data
A panel of leaders from Ocado Intelligent Automation, plus customer GXO will share a case study on solutions that maximize efficiency, throughput, and resiliency in existing brown-field sites, while simultaneously developing new sites utilizing innovative warehouse automation. -
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Innovation Theatre45 mins -
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Workshop Studio45 mins
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11:00
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Case Studies45 mins -
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Innovation Theatre45 mins -
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Workshop Studio45 mins- Tech Retail Revolution
- Future Shoppers
- Plenary
In this session, Jonathan Jenssen, CEO of Relay, challenges the status quo of the e-commerce logistics industry. We'll explore how Relay's unique model, which combines advanced mobility technology and a re-wired delivery network, offers unparalleled benefits to e-commerce retailers and end-customers.
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12:00
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Lunch60 mins
14:00
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Case Studies45 mins -
Keynote Theatre45 mins
- Tech Retail Revolution
- Future Shoppers
Are you ready for the future of retail? A seamless blend of online and in-store experiences. Technology is turbocharging change, pushing retailers to embrace direct-to-consumer models. Shoppers crave frictionless, tech-infused interactions. Fulfilment is the new frontier, and health and safety are non-negotiable. The retail revolution is on!
Join us at DELIVER to hear from PwC experts on their recent survey and insights on the Store of the Future.
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Workshop Studio45 mins
15:00
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Keynote Theatre20 mins
- Tech Retail Revolution
Tesco, the biggest of the ‘Big Four’ UK supermarkets alongside Asda, Sainsbury’s and Morrisons, is the second most visited grocery website worldwide. How did Tesco’s omnichannel strategy help it rise to the top, and how brands can benefit from its retail dominance?
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15:20
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Keynote Theatre20 mins
- Sustainability Spotlight
In the realm of responsible living and business, sustainability has long been hailed as the gold standard. However, the time has come to challenge the sustainable status quo, and embrace a more proactive, positive environmental impact. Enter regeneration – the catalyst for dynamic change. Discover how it transcends sustainability, sparking growth and healing. Welcome to the regeneration generation!
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15:40
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Keynote Theatre20 mins
- Day to Day Supply Chain
- Sustainability Spotlight
The supply chain networks of the future must have resilience and sustainability at their heart.
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16:00
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15 mins
