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DELIVER AMERICA CONFERENCE AGENDA

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8:00 AM
  1. Registrations Open
    60 mins
    Arrival at DELIVER's registration desk for badge pick-up and luggage storage. Grab a coffee and take a seat in the theatre, where we will soon be starting with our first keynote.
8:45 AM
  1. Welcome to DELIVER!
    Keynotes
    15 mins
    Take your seats! DELIVER's Deputy CEO, Aurore Colella, officially opens DELIVER America ahead of this morning’s first keynote session.
9:00 AM
  1. Keynotes
    20 mins
    We’ve all come to realize that besides all of the emerging technologies entering our space, from AI and Machine Learning to robotics, supply chains still rely on people. What's important is identifying those tasks that can be automated, using the technologies that can automate them, and then upskilling the people who used to be responsible for the mundane into more responsible and engaging positions. Let's explore how to build the new 2025 supply chain team of empathetic and successful leaders. 
9:20 AM
  1. Keynotes
    30 mins
    How are industry leaders transforming high ambitions into profitable, value-driven outcomes? With 85% of consumers demanding more sustainable products and companies that prioritize sustainability outperforming their peers by 21%, it's clear that the future of business lies in sustainable practices. How are industry leaders transforming high ambitions into profitable, value-driven outcomes? Gain actionable strategies backed by success stories from B-Corp companies. Don't miss this opportunity to align your business goals with sustainability and unlock new avenues for growth and success.
10:00 AM
  1. Workshop by Seko Logistics
    Workshops
    45 mins

    SEKO are masters in all things logistics, with a primary focus on Ecommerce logistics and specialist delivery solutions - ensuring customer service excellence, time after time.

    In this workshop, we'll expand on SEKO's innovation and technologies, their winning recipe for empowering their clients with the tools to achieve remarkable growth across borders. 

  2. Maximizing productivity in existing sites with autonomous mobile robotics
    Case Studies
    45 mins
    Join a dynamic panel featuring leaders from Ocado Intelligent Automation, along with industry experts from Performance Health and Packsize, as they delve into real-world case studies of AMR (Autonomous Mobile Robots) solutions. Discover how these cutting-edge technologies are transforming both existing brown-field sites and new facilities, driving efficiency, boosting throughput, and enhancing resiliency. You will learn firsthand how innovative warehouse automation is setting new standards in operational excellence.
11:00 AM
  1. Achieving Amazon-level success: The power of hybrid fulfillment
    Workshops
    45 mins

    In today’s fast-paced world, a scalable hybrid approach is revolutionizing how we deliver streamlined solutions through cutting-edge software and products. As efficiency meets automation, AI, robotics, and other advanced technologies are driving the future of hybrid fulfillment, transforming processes to be smarter and more responsive. To truly thrive, it's essential to maximize your network, leveraging optimized partnerships, seamless integrations, and powerful APIs, all of which are key to unlocking unprecedented success.

  2. Managing expectations in medical device fulfilment: Learning from Daybreak and LVK
    Case Studies
    45 mins

    LVK has officially launched as a subsidiary of ShipHero, transforming the third-party logistics industry with innovative technology, personalized service, and a commitment to transparency and diversity under the leadership of Maggie Barnett Esq.

    Maggie Barnett and Manny Rubianes will share insights on Managing Expectations in Medical Device Fulfilment.

12:00 PM
  1. Lunch hosted by Sharetown
    60 mins

    Enjoy the event's sustainable vegetarian cuisine, while taking advantage of additional networking opportunities.

    Lunch is kindly sponsored by Sharetown.

1:00 PM
  1. Expand. Automate. Control: Operational excellence that can win customers, drive profitability and be environmentally friendly
    Workshops
    45 mins
    So often businesses focus on the front end of retail: footfall, advertising, clicks and conversions. All of which is vital. But what happens once the sale is made? This session focuses on making it happen once that buy button is clicked. Finding your inventory in your network, planning fulfilment for your customer and then executing on that plan whilst making sure costs are controlled, expectations are met and the environment is not unduly compromised.
  2. How AI companies will win the delivery business
    Case Studies
    45 mins

    This session will focus on how supply chain leaders can embrace artificial intelligence (AI) to meet the challenges of the modern world, offering faster, more reliable, and personalized services that cater to the evolving demands of businesses and consumers alike. From more efficient route building to improved customer service and satisfaction, the capacity of AI to sift through and interpret vast data sets is revolutionizing how logistics companies forecast trends, optimize delivery routes, and manage resources more effectively. This shift is transforming logistics into a smarter, more dynamic network. It's now geared to proactively foresee changes, promptly tackle challenges, and adapt seamlessly to meet evolving business and consumer needs.

2:00 PM
  1. Turn satisfied shoppers into repeat buyers: Unlocking the power of post-purchase
    Workshops
    45 mins
    The post-purchase experience is the new battleground. In today's competitive e-commerce landscape, exceeding customer expectations after the sale is key to differentiation. This session equips you with the tools and tactics to elevate your post-purchase strategy, optimize efficiency, and unlock hidden revenue opportunities.
  2. How DTC fulfilment from China is revolutionizing ecommerce logistics
    Case Studies
    45 mins
    This session will discuss the evolution of direct from China parcel fulfilment and how companies like Shein and Temu have leveraged it to leapfrog their competition. It will deep dive into the launch and global expansion of a Thai beauty brand leveraging direct from China fulfilment to penetrate 15 different global markets in parallel immediately after production ready. It will also outline steps that any business can take to include direct from China parcel fulfilment in their ecommerce logistics playbook.
3:00 PM
  1. Future-proof your shipping: Mastering multicarrier to meet growing parcel delivery demands
    Workshops
    45 mins

    Selling online is all about speed, efficiency, and flexibility, especially when it comes to getting orders into the hands of customers. A multicarrier strategy is no longer optional.

    This session will unveil how our multicarrier shipping platform raises the bar for efficient, cost-saving delivery. Discover how Pitney Bowes continues to revolutionize the industry with their smarter Digital Shipping Technology.

  2. Case Study by Dragonfly
    Case Studies
    45 mins

    Dragonfly is a last-mile logistics company enabling the delivery of more than 600,000 packages every day all across Australia and Canada. Leading the way with its technology platform that generates more than 3,000 optimized routes daily for close to 425 independent delivery partners, Dragonfly allows its clients to offer their consumers a quick, reliable, and predictable experience for the last mile of their online purchases.

    In this session, we will explore one of the most successful Dragonfly's case studies to date.

4:00 PM
  1. Is a 3PL the right fit for my company?
    Workshops
    45 mins
    The world of shipping is complex. How do you know what's the best fit for your organization? WWEX Group will dive into various ways that a third-party logistics can add value into each level of an organization (purchasing, order management, shipping, invoicing, customer service, and executive), and what are the different forms that this relationship could take. They will also discuss trade-offs between leveraging a 3PL VS building a logistics program in house, clearing the pathway to your future strategies.
  2. Enhanced customer experience when un-boxing e-commerce goods
    Case Studies
    45 mins

    Box-on-demand, right-size smart automation solution designed to address how to safe guard the goods, generate a positive customer experience and have a void-less shipping box, with up to 40% reduction in corrugated cardboard consumption and carbon foot-print generation. The session will also explore innovative digital sortation: an introduction to the technology and the solutions manifested by its use.

5:00 PM
  1. Keynotes
    20 mins
    Sharing lessons on how to be data-driven and customer-centric while building, scaling, and evolving delivery capabilities based on learnings from three Fortune 50 companies. Topics include lessons from launching and scaling ecommerce and last mile delivery (Walmart), social commerce platform capabilities for B2C and C2C sellers, globally (Meta/Facebook App, Instagram, WhatsApp), and new types of delivery and services, such as air modal, vans, and heavy bulky (Amazon).
5:20 PM
  1. Keynotes
    40 mins
    Artificial intelligence has generated buzz in the retail industry for years, yet many retailers are not fully leveraging its potential. Despite the popularity of generative AI in supply chain management, retailers often miss opportunities to enhance their supply chains and order management processes with this technology. Those that are leveraging AI are taking calculated risks and staying on the forefront of innovation. By effectively integrating AI, retailers can achieve desired outcomes such as increased sales, enhanced productivity, and improved customer satisfaction.
6:00 PM
  1. Dining & Networking Party at the Drai's opens!
    60 mins

    Join us for our DELIVER America networking rooftop party! Think sunset views, chill vibes, and a great crowd. It’s going to be an unforgettable night. The party is at the Drai's Nightclub, a renowned nightlife destination perched atop the Cromwell Hotel, at the heart of the Las Vegas Strip

     

7:00 PM
  1. 30 mins

    Get ready to join us to discover the best suppliers in the Retail and E-commerce industry! 

    Winners are announced on the Drai's Nightclub rooftop, with the Bellagio fountains in the background adding to the atmosphere. It's going to be a spectacular celebration!

7:30 PM
  1. Party time!
    150 mins

    It's time to unwind and enjoy some music & a dance at the Drai's, the most iconic nightclub in Las Vegas! 

    Drai’s is the Vegas Strip’s only rooftop Beachclub. DELIVER guests have excusive access to Drai's multi-level beach and nightclub: complete with pools, cabanas, bungalows, bars, food, music and entertainment and a view like no other overlooking the fountains of Bellagio.

8:00 AM
  1. 45 mins
    Grab a coffee and a pastry, and mingle with attendees to make the most of a pre-show networking opportunity.
9:00 AM
  1. Keynotes
    20 mins

    How is Amazon revolutionizing supply chain management? It starts with its $1 billion investment in innovative technologies and startups. 

    As customers increasingly shop online and look for even faster delivery, Amazon continues to invent new ways to raise the bar on customer and employee experience while working with other companies focused on those fields.

    Franziska Bossart will take us through Amazon's latest bold venture in setting new industry standards.

9:20 AM
  1. Keynotes
    30 mins

    The year is 2030, and you’re going  to the store. What do you see?

    Whatever retail future you imagine - across apparel, grocery, or consumer goods - it will likely build upon the technology being tested today. Join this panel to hear insights from top leaders on what shopping could look like in 2030, and how to stay ahead of the curve. 

10:00 AM
  1. Revolutionizing retail: Navigating the future of global supply chains
    Workshops
    45 mins

    Tony Zasimovich will explore innovative strategies driving success in global retail, focusing on DP World’s role in operational excellence. Learn about trends in origin consolidation, warehousing, and e-commerce services to enhance your supply chain network.

    DP World are a leading provider of smart logistics solutions, enabling the flow of trade across the globe. DP World is rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting the global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

  2. Case study by Easypost
    Case Studies
    45 mins
    EasyPost helps the world’s largest shippers scale with modern shipping innovation & technologies. With thousands of customers shipping billions of packages using our Shipping API, in this session we'll explore one of the most successful case studies to date on how to solve complex logistics problems.
11:00 AM
  1. Case study by Parcel Perform
    Case Studies
    0 mins

    Parcel Perform is a data-driven logistics platform that empowers enterprise e-commerce businesses with mastery over the post-purchase process. We optimize every step of the e-commerce journey - from checkout to returns - for faster shipping, reduced costs, delighted customers, and a boost to your bottom line.

    Join this workshop to learn how Parcel Perform harmonizes data from disparate sources and provides visibility into your e-commerce operations beyond post-purchase.

12:00 PM
  1. 60 mins
    Enjoy the event's sustainable vegetarian cuisine, while taking advantage of additional networking opportunities.
1:00 PM
  1. Innovations in omnichannel order operations
    Case Studies
    45 mins
    In this session, Mo Afshar, CEO Pipe17, will interview a leading merchant to discuss their strategy in managing multiple channels, fulfillment centers, data flows, and complex workflows. Explore the possibilities of truly automating complex workflows, improving click-to-delivery time, eliminating manual errors, and monitoring for outages and order issues.
  2. Transforming fulfillment operations: How 3D sorters maximize productivity and efficiency
    Workshops
    45 mins
    Discover how Mushiny's award-winning 3D sorter, recognized in the 2024 RBR 50 Robotics Innovation Awards, can revolutionize warehouse operations by boosting the efficiency of picking and re-bin sorting processes by up to 5X. This session will highlight the 3D sorter’s unparalleled throughput, exceptional scalability, and unique value, along with exclusive insights into how Mushiny's advanced software orchestrates the workflow, ensuring seamless integration and optimal performance.
2:00 PM
  1. Case Study by Aeros
    Case Studies
    45 mins
    Aeros is on a mission to transform expensive, carbon intensive, volatile, and highly complex logistics into one that is robust, zero-emission, simpler, more affordable, and accessible to a global population. Do you want to see your package getting delivered by drone and airship? Join this session to find out more about customer success stories. 
3:00 PM
  1. Keynotes
    30 mins
    Recent surveys suggest that a small but growing share of US companies have started diversifying their investment and supply-chains. Given the political turmoil with this year's election on a global scale, this doesn't come as a surprise. What are the pitfalls and risks of this shift, and how can businesses enter new markets?
3:30 PM
  1. Keynotes
    20 mins
    While flexible return policies boost customer loyalty, they also drive up operational costs. The dilemma lies in finding the sweet spot where customer satisfaction is upheld without compromising on profitability, and while pushing the sustainability agenda. Chris will explore how businesses can strike a balance between keeping customers happy and minimizing financial strain.

 

REDEFINING THE WORLD OF RETAIL

AI Driven Revolution

Retail and supply chain industries are witnessing transformative shifts. Chatbots, augmented reality, and personalised recommendations create a seamless and immersive shopping journey. Artificial intelligence and machine learning enable retailers to analyse vast amounts of data, predicting consumer behavior and trends. And these are only few examples of the AI Revolution that we are witnessing.

Join us at DELIVER Europe as we delve into the heart of AI Transformation, uncovering the freshest innovations that are sculpting the future of retail. Embark on a journey where cutting-edge technology meets the forefront of shopping experiences.

Topics:

  • Virtual and Augmented Reality for immersive Shopping Experiences
  • A new Era of Robotics and Automation
  • Innovation & Sustainability

Omnichannel vs Unified Retail

87% of shoppers now seek a personalized and consistent experience across various touchpoints. From effortless mobile transactions to personalized in-store engagement, it's more than shopping—it's a synchronized, customer-centric experience.

It's clear that multichannel experiences are unlikely to last, but what is the next breakthrough in retail experience?

Join us at DELIVER to gain insights into the future of commerce experiences, and join the discussion on omnichannel vs unified retail.

Topics:

  • Omnichannel vs. Unified Commerce
  • Is Omnichannel dead?
  • Unified Retail Marketing

Embracing Change: a Decade Blueprint

The retail sector has experienced as much disruption in the past five years as it has in the previous 25, challenging some of the most traditional norms and geographic constraints.

As 2024 comes to an end, now is the time to be creating a new vision: What will your business look like a decade from now? And how are you going to get there?

Join us at DELIVER to hear expert insights into how to adapt to a new wave of change: expanding operations, diversifying suppliers, and exploring new markets beyond established territories.

Topics:

  • Global Pivot: Strategic Diversification Beyond China
  • Above and Beyond Building a Sustainable Supply Chain
  • Localisation and Logistics: a Multi-Local Approach

Powering up Brands

A strong brand improves the customer experience, but how can you build a memorable brand in 2025?

At DELIVER we will discover insights on refining brand identities, revolutionizing customer engagement, and adapting to new generational shifts. Engage in dynamic discussions by leading global brands about reshaping brand narratives, leveraging influencers, and deploying cutting-edge approaches for a commanding retail presence.

Topics:

  • How Brand Power Shapes the Future of In-Store Shopping Experiences
  • Power of purpose
  • Communicating a Sustainable Brand
  • The Importance of Storytelling

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