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Sustainability Lounge
A high-level, interactive session bringing together senior retail and supply chain leaders to explore where the industry truly stands on sustainability today.
Grounded in insights from the DELIVER Sustainability Pulse 2026 survey, this discussion moves beyond ambition to examine how organisations are measuring, benchmarking and acting on sustainability performance in a commercially constrained environment.
Combining expert perspectives with real-time audience input, the session creates an open, data-led conversation on what is working, where challenges remain, and how leaders are balancing sustainability, regulation and ROI in practice.
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North Star Stage
As retail, ecommerce and supply chain leaders navigate rising complexity, changing customer expectations and accelerating innovation, the need for sharper collaboration has never been greater.
DELIVER Founder and Chairman Stephane Tomczak opens the conference at DELIVER Europe 2026, sharing a leadership perspective on the trends, challenges and opportunities shaping the year ahead.
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North Star StageIn a retail world where customer experience defines success, MediaMarktSaturn is re-engineering its supply chain from the customer backwards. This presentation explores how customer requirements, both from end-consumers and vendor partners, have become the foundation for designing a new pan-European omni-channel network.
We will share how MediaMarktSaturn is translating millions of deliveries and return journeys into actionable design parameters: speed, convenience, sustainability, and service differentiation.
The result is a multi-layered European network that integrates automated Omni Distribution Centers, vendor-direct flows, and urban fulfilment hubs, all orchestrated through a digital spine that connects partners and customers in real time.
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North Star Stage
eBay is the original pioneer of the circular economy, but in a market crowded with fast-fashion giants and agile new challengers, legacy alone isn't enough to stay #1. Maintaining a lead in 2026 requires a high-speed reinvention of how the world shops and sells.
Kirsty Keoghan, General Manager Fashion & Luxury EU joins us to explore how the original recommerce pioneer continues to evolve its platform, operations, and partnerships to power the next generation of circular trade.We will unpack the operational engine behind eBay’s success, from removing selling fees to unlock millions of new consumer sellers, to building turnkey resale solutions that enable global brands to launch scalable circular programmes. By removing resale barriers from its platform, eBay continues to redefine how circular commerce operates at scale.
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North Star Stage
For Emma – The Sleep Company, evolving from a digital-first disruptor into a €1bn+ global omnichannel brand required more than operational scaling. The leadership models that once fuelled rapid growth must evolve to match the demands of the next stage. It demands a fundamental shift in how leaders think, align and execute across increasing complexity. This session offers a candid look at what it truly takes to lead the next chapter of growth without losing the entrepreneurial edge that made success possible in the first place.
We will share the inflection points Emma faced when moving beyond a pure D2C model, how complexity multiplies in an omnichannel environment, why AI must act as an amplifier of your existing operating model rather than the strategy itself, and the leadership behaviours required to scale sustainably.
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Sustainability Lounge
What does it really take to move from sustainability ambition to operational reality?
Join a candid cross sector conversation bringing together a circular brand, a sustainability expert, and a logistics operator. Expect honest insights, practical examples, and a discussion on what actually works in reducing emissions and where challenges remain.
Come ready to listen, challenge, and share.
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Alpha Centauri Stage
The commerce environment is evolving at a record speed. This keynote delivers the data - and the clarity - businesses need to stay ahead.
Carmen Cureu, Market Research Director, and Franck Philippe, European Sales Director, will reveal new results from the Geopost Barometer, exposing the shifts that (re) shape competitiveness in 2026: customers expecting frictionless experiences, hybrid and out‑of‑home delivery models, digital acceleration & agentic ecommerce redefining operations, cost‑to‑serve and cross‑border readiness becoming strategic priorities.
You’ll get a clear breakdown of what moves the needle in performance and customer satisfaction, backed by Europe‑wide data and first-hand insights.
If your goals include scaling efficiently, improving your operations or preparing for international growth and tomorrow’s challenges, this keynote unlocks the path forward.Geopost -
Networking Area
As AI moves from assistive to agentic models that can autonomously execute tasks, this roundtable challenges leaders to define the boundaries of human oversight, risk tolerance, and competitive edge. Debate whether AI agents should make strategic decisions in planning, pricing, inventory and delivery prioritisation, or whether humans must remain in command.
Key Topics: Agentic AI deployment at scale, Unified commerce, Data trust, governance and ethical guardrails, Humans in the loop vs autonomous optimisation, Real vs perceived CX lift
Registrations are open on a first-come first-served basis to all retailers participating in DELIVER Europe.
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Networking Area
Walk the floor at DELIVER and you'll hear endless talk about the last mile: agentic AI for delivery, out-of-home networks, ship-from-store, returns orchestration, and last-mile M&A.
Almost no one is talking about the first mile, even though retailers sourcing from Asia are often unknowingly losing the most money there.
Bookings shift, containers sit, freight costs balloon, predictive ETAs keep drifting, and OTIF targets slip long before goods ever reach a European DC, let alone a doorstep.
In this roundtable, we'll flip the lens to the other end of the chain: why first-mile visibility breaks down, how it shows up in freight spend and on-time performance, and what leading retailers are doing to take control of their Asia-to-Europe flows.
Join the discussion: get practical, retailer-tested ways to spot early first-mile issues, reduce avoidable freight spend, and protect OTIF. Bring one real example from your Asia-to-Europe flows and leave with a clearer playbook for what to change next.
Registrations are open on a first-come first-served basis to all retailers participating in DELIVER Europe.
MOOV Logistics
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Alpha Centauri StageAI influence on consumer purchases is accelerating way ahead of any predictions. It will not only influence how consumers explore and buy products, but more importantly what merchants have to offer to be competitive. Logistics will be key for this competitiveness to get products to consumers everywhere, fast and reliably. Join Parcel Perform CEO Dr. Arne Jeroschewski to unpack how AI Commerce is rewriting the rules of logistics—and how to get your stack ready for it. Or watch your revenue disappear.Parcel Perform
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Alpha Centauri Stage
Retail and e-commerce supply chains are operating under permanent pressure - from geopolitical volatility and climate risk to rising consumer expectations and the rapid emergence of AI in logistics. Reactive crisis management is no longer a strategy.
In this fireside chat, Beat Simon, Global Chief Operating Officer, Logistics at DP World, explores what it takes to design supply chains that can anticipate change rather than chase it.
The conversation will cover the practical realities of end-to-end visibility, the case for integrated logistics networks, and where data and cross-chain collaboration are creating genuine, measurable advantage for retailers - not just on cost, but on speed, adaptability and long-term growth.DP World -
Networking Area
As brands sell through marketplaces, or become marketplaces themselves, control over the last mile becomes increasingly fragmented. Split deliveries, varying return policies, and different service standards create inconsistent customer journeys shaped by multiple partners. If seamless delivery experiences, high service levels, and strong brand identity remain essential customer expectations, how can companies maintain control of the last-mile experience and ensure consistency when operational ownership is dispersed across the ecosystem?
Key Topics: Marketplace-driven service levels and return policies, Fragmented fulfillment and multiparcel delivery, Customer service ownership and accountability, Brand control vs. operational control, Data visibility across ecosystem partners, KPIs for measuring cross-partner performance and service quality
Registrations are open on a first-come first-served basis to all retailers participating in DELIVER Europe.
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Networking Area
Join FarEye for a focused roundtable exploring how retailers can transform the full D2C delivery journey, from checkout to doorstep. The session will examine how brands can improve delivery visibility, customer communication, fulfilment efficiency, and post-purchase satisfaction while reducing operational complexity and cost.
Key topics: Checkout-to-doorstep visibility, delivery efficiency, customer communication, final-mile performance, cost control, and loyalty-driving post-purchase experiences.
Registrations are open on a first-come first-served basis to all retailers participating in DELIVER Europe.
FarEye
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Alpha Centauri Stage
Exploring the ideas, innovations and strategies shaping the future of commerce.
Seven Senders
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Networking Area
Retailers have historically prioritised operational performance, but customer expectations now demand seamless experiences at every touch point. This session pits customer-centric investment decisions against backbone operational cost discipline, and asks whether there is a winning strategy to master both.
Key Topics: From order to delivery: experience as competitive differentiator, Splitting investments between speed and flexibility, The role of AI and automation, KPIs that truly drive lifetime customer value, Classic pitfalls, Consumer trends
Registrations are open on a first-come first-served basis to all retailers participating in DELIVER Europe.
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Networking Area
Every logistics operator is being asked to move parcels faster and cheaper. Both are becoming commoditised. The operators creating differentiation are increasingly doing it in the services around the parcel: landed cost visibility, compliance support, returns management, and customer experience are often enabled through technology partnerships rather than built in-house. Some believe logistics providers should remain operational specialists, while others see new sources of commercial value beyond just transportation. The question for the room: where should logistics providers create value over the next five years?
Registrations are open on a first-come first-served basis to all retailers participating in DELIVER Europe.
GN TEQ
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Alpha Centauri Stage
Colissimo is here to power you and your sellers through this game‑changing transformation!
Social commerce is rewriting the rules of e‑commerce. Buying happens instantly: one click, no checkout page and no app-switching are driving explosive, unpredictable surges in demand. In this new landscape, Colissimo, France’s final‑mile market leader, stands out as the go‑to partner capable of supporting local sellers with unmatched reliability, speed, and nationwide coverage.
Colissimo
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Alpha Centauri Stage
This keynote will focus on digital innovation in last mile. How will agentic AI affect online shopping and delivery? What is it that consumers expect from parcel carriers? And what does it take to turn last mile delivery into a winning (digital) experience? Luuk Speksnijder, Managing Director for GLS in the Netherlands and ex Associate Partner at McKinsey, will discuss how to give consumers transparency, predictability, and influence. GLS’ recent investments into Out-of-Home across Europe will be discussed, as well as its tech investments.
GLS
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Alpha Centauri Stage
Amazon didn't set out to build a logistics company — it built one because existing infrastructure didn't meet expectations. What started as a network for its own customers, then expanded to sellers, now powers deliveries for businesses everywhere through Amazon Shipping. In this session, Cheyney Cartwright takes you inside the network: the AI, robotics, and real-time intelligence behind every delivery. This is a look at how Amazon innovation works — and what it means for your business.
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Networking Area
Central and Eastern Europe is rapidly gaining importance as a strategic logistics hub for European supply chains. With its strong geographic position, improving infrastructure, competitive operating costs, and access to key markets, CEE offers businesses a powerful opportunity to build more resilient and flexible distribution networks.
This roundtable will explore how companies can leverage the region’s advantages to improve supply chain agility, strengthen cross-border operations, and respond more effectively to market disruption.
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Networking Area
As customer expectations continue to rise and fulfilment networks grow in complexity, order orchestration is becoming a critical performance lever for retailers. This roundtable will explore how D2C Players can actively steer consumer’s fulfillment choices and preferences to boost profitability while enhancing the overall shopping experience.
Key topics include: order orchestration, checkout experience, fulfilment optimization, delivery promise accuracy, carrier selection, omnichannel complexity, cost control and customer experience.
Registrations are open on a first-come first-served basis to all retailers participating in DELIVER Europe.
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Alpha Centauri Stage
Enterprise retailers spend millions winning customers, but lose them at the doorstep.
In this fireside chat, CEO Murvah Iqbal speaks to Mateusz Liana (John Lewis & Partners) about how treating last-mile delivery as a growth engine drove measurable gains in NPS, repeat purchases, and WISMO reduction.
Leave with a practical playbook for making delivery your competitive advantage.
Hived
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Networking AreaU-SPEED
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Networking Area
While 99% of companies now regard omnichannel as strategically important, fewer than half have fully moved beyond email and SMS into richer, highly coordinated journeys. This roundtable explores how retailers can unify fulfilment across stores, warehouses, marketplaces, and 3PL networks to deliver a seamless experience from checkout to returns.
Key Topics: Unified inventory visibility and ship-from-store models, Click & collect and flexible delivery options, Marketplace vs owned fulfilment control, Returns orchestration across channels, Technology integration (OMS/WMS/TMS), Real-time delivery communication, Last-mile carrier strategy, KPIs balancing speed, cost, and customer experience.
Registrations are open on a first-come first-served basis to all retailers participating in DELIVER Europe.
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Alpha Centauri Stage
In this keynote, Tom Cheesewright, insights partner for DHL eCommerce’s 2026 Trends Report, reveals where consumer demand is rising fastest and where businesses are falling behind. He highlights gaps across channels, payments, logistics, sustainability, AI, and cross‑border shopping, translating these insights into clear actions to help brands understand the future of e‑commerce and how to prepare for what comes next.
DHL
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Alpha Centauri Stage
From July 2026, new European Union customs rules will transform how goods move into Europe, introducing duties on low-value shipments and new data requirements for every shipment.
Join our session to understand what these changes mean for your business. Gain clear insights into the impact on your costs, customers, and operations, and learn how to adapt with confidence. Discover how FedEx can support you through this transition with practical guidance and solutions, so you can stay compliant, minimise disruption, and keep your shipments moving seamlessly.
You will also stay ahead of what’s next, including the EU handling fee. Be ready to adapt and stay competitive.FedEx Express
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Alpha Centauri Stage
Last-mile delivery has reached the limits of operational excellence. Faster vans, tighter routes, better tracking - and still, two in three customers experience an issue. The next leap isn't more operations, It's a different kind of intelligence.
In this keynote, Luke Batten makes the case that reliability is no longer a process to manage - it's a system to engineer. He'll share how Relay's agentic AI engine, Guardian, is making last-mile self-deciding in real time: spotting drift across the network, choosing the next move, and recovering before the customer ever knows.
You'll leave with a sharper view of where last-mile is heading - and why the next decade belongs not to the most operational network, but to the most agentic.Relay -
Networking Area
As the CEP landscape enters a new phase of consolidation, collaboration and strategic repositioning, the power map of last-mile delivery is being redrawn in real time. This roundtable, hosted by Last Mile Expert, will explore the forces driving mergers, partnerships and market realignment across the sector — from margin pressure and network density to cross-border capability, out-of-home delivery, technology integration and customer ownership.
Key Topics: CEP consolidation, strategic partnerships, last-mile network density, cross-border expansion, out-of-home delivery, technology integration, margin pressure, customer ownership, market disruption, future acquisition targets.
Registrations are open on a first-come first-served basis to all retailers participating in DELIVER Europe.
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Networking Area
Returns are surging across TikTok Shop, marketplaces, D2C and physical retail, each with different systems, policies and customer expectations. The result? Fragmented reverse flows, rising operational costs and inconsistent post-purchase experiences. This roundtable examines how brands can unify returns across every channel, turning complexity into control and protecting both margin and loyalty in an increasingly distributed commerce landscape.
Key Topics: Social commerce impact on returns, Return prediction and prevention, Omnichannel operational silos, Serial returners and customer behaviours, Unified cross-channel returns strategy, Data visibility and policy control
Registrations are open on a first-come first-served basis to all retailers participating in DELIVER Europe.
Advanced Supply Chain & ReBound
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North Star StageCelebrating excellence across the DELIVER vendor community.
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Conference Area
Join us for the official DELIVER Europe Party and celebrate in style. Expect great music and entertainment, great energy, and the chance to continue the conversations with Europe’s leading retail, ecommerce, and supply chain decision-makers in a more relaxed setting.
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Networking Area
From 7:45: opportunity to have a professional headshot taken.
Strong leadership is not only about performance, it is also about visibility, influence, and how you show up both inside and outside your organisation. Hosted by Lucy Pitcher, this Women in Retail Breakfast will bring together senior leaders for an open and candid discussion on personal brand building: how to build credibility, communicate your value internally and externally with confidence, and raise your profile in a way that feels authentic and opens doors.
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North Star StageOatly has never been in the business of blending in. With bold branding, strong opinions and products that win on taste, it has challenged the rules of the food industry while keeping sustainability at the centre of its strategy.
In this session, Erin will explore how Oatly uses creativity, cultural relevance and commercial focus to build a brand that connects with consumers, stands out in a crowded market and helps shape a more sustainable future for food. From brand storytelling and innovation to building loyalty in an increasingly competitive category, this is a conversation about how purpose-led businesses can drive both relevance and real commercial impact.
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North Star Stage
In today’s retail landscape, supply chain, omnichannel, and AI are often treated as separate capabilities, managed by different teams and systems. But in reality, they all serve a single purpose: enabling better, faster decisions for the customer.
In this keynote, Ken Tsay, Senior Director of Technology at On, will share how On moved beyond fragmented architectures toward a unified commercial platform, where real-time inventory visibility, intelligent allocation, and AI-driven insights come together as one decision system. The session offers a practical perspective on delivering seamless customer experiences while scaling globally with speed and precision.
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North Star Stage
At Mars, innovation does not happen in isolation. It is built into the supply chain from day one. By embedding supply chain expertise at the heart of product development, Mars is able to scale ideas faster, execute more effectively, and bring meaningful innovation to market with speed and precision.
From advancing sustainable packaging, such as recyclable WHISKAS® pouches, to enabling agile manufacturing that responds in real time to consumer insight, this session explores how supply chain becomes a true engine of innovation. The result is not just better products, but smarter, faster and more commercially viable growth.
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Alpha Centauri Stage
Explore how retailers and rental companies can turn overstock, returns, and idle inventory into profitable new revenue streams. Learn practical strategies for recovering value, reducing waste, and building more sustainable, commercially effective resale and recommerce models.
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Solar Stage
Retail brands scaling across countries often see complexity rise faster than growth especially when fulfilment expands across multiple sites and local organisations. In an open dialoguee with Viktor Forsgren from New Wave Group we talk about how a strategic partner approach helps build a repeatable path to automation across sites. We’ll explore what to standardise, how to drive local adoption, and how to sequence automation to scale speed, accuracy, and resilience without losing agility.
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Vega Stage
Exploring the development of social commerce and how brands can turn it into a true growth. Building on this, the Breakout Session highlights how compelling content and creators transform engagement into lasting customer loyalty. It also outlines practical ways companies can approach this shift, scale their efforts, and realize the full potential of social commerce.
Fiege
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Vega Stage
Switzerland is one of Europe’s most attractive yet logistically demanding markets. Athletic Greens, the company behind the trending brand AG1 and MS Direct use their story to show which levers online retailers can pull to set up cross-border shipping into Switzerland quickly, reliably and scalable.
MS Direct -
Alpha Centauri Stage
BESTSELLER is building a scalable, multibrand omni‑channel foundation that transforms how its stores fulfill online demand across Europe. In this session, Jeannette from BESTSELLER and Mark from fulfillmenttools share how ship‑from‑store was rolled out in five countries, how store operations adapted, and why the initiative has become a strategic pillar - driving faster delivery times and significantly reducing order cancellations across multiple brands. They’ll highlight how the fulfillmenttools Order Management System empowers business teams, enables repeatable rollouts, and sets the baseline for expanding omni‑channel capabilities into new markets, brands, and channels.
fulfillmenttools -
Solar Stage
As AI-powered agents increasingly act on behalf of consumers, the traditional ecommerce journey is being disrupted. This session explores how retailers must adapt when their customers’ decisions are driven by algorithms, not browsing behaviour, and what it means for visibility, control, and competitive advantage in the age of AI commerce.
nShift
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Vega StageLabor costs are rising. Space is frozen at best, or is shrinking. Returns are multiplying. And the fashion industry's logistics infrastructure - much of it designed for a simpler era - is quietly reaching its limits. The next five years will stress-test every assumption GOH operations have made about labor, space, and adaptability. In this session, we take an honest, data-driven look at the three converging pressures reshaping fashion logistics between now and 2030, and explore what forward-looking companies are doing differently. This seminar is less about technology, more about strategy: attendees will leave with a clearer picture of where their operation is most exposed, and a framework for asking better questions before the next major infrastructure decision.Planiform
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Alpha Centauri Stage
When shipments get stuck, your customer service suffers. In a world of constant disruption, high-performing supply chains don’t just react – they anticipate. By synchronizing AI with human expertise, end-to-end execution platforms proactively resolve bottlenecks and eliminate waste, amplifying cost efficiency while turning "on-time" into a guarantee.
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Solar Stage
Trade buyers are years ahead of mainstream consumers on delivery expectations because, for them, a missed delivery has a direct financial cost. Alistair McAuley, Founder & CEO of TradeKart, joins Marion Hatt, Head of Uber Direct France, to share how TradeKart treats delivery as a go-to-market proposition, not a logistics upgrade. They will also discuss what every retail leader should learn from a customer base that’s already demanding what mainstream retail will be expected to deliver next.
Uber
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Vega Stage
Out‑of‑home delivery is booming across Europe, and retailers who embrace it early are gaining a decisive advantage. But scaling OOH across borders comes with real complexity: carrier fragmentation, inconsistent labels, tracking challenges, and checkout integration hurdles.
Join Asendia and HubBox as we break down the biggest barriers to OOH expansion and reveal practical strategies that help brands deliver a seamless, and customer‑friendly experience, wherever they ship.Asendia -
Alpha Centauri Stage
Retail has spent years optimizing the moment of purchase, but the real complexity begins after checkout.
Returns, recommerce, and multi-step logistics are turning linear supply chains into continuous product flows.
The winners won’t be those who sell best, but those who control the infrastructure that keeps products moving.KernTerminal -
Solar Stage
Graham will share the opportunity for e-commerce shippers to reach more customers, faster and more cost effectively than ever before by leveraging the middle-mile. Where rising consumer expectations have outpaced traditional international shipping on speed, transparency, and reliability, Graham will unpack why IAG Cargo — the cargo division of International Airlines Group, with the combined global belly-space network of British Airways, Iberia, Aer Lingus, Vueling and LEVEL is uniquely positioned to close that gap — turning 12,000 flights a week into a daily delivery engine for online retailers. Graham will explain why deliver-e was created: a purpose-built small-package solution offering clear pricing, end-to-end visibility, and faster time-in-transit, without the hidden costs of cross-border logistics. He'll close on who deliver-e is built for — growth-minded e-commerce brands and shippers ready to scale into new markets with airline-grade speed.
Deliver-e
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North Star StageIn an industry being reshaped by automation, AI and constant disruption, the ability to retain, engage and upskill talent is becoming a real competitive advantage. As skills requirements shift rapidly, culture is playing a bigger role in whether people stay, grow and lead.
This session will explore how retailers and supply chain businesses can build cultures of belonging that strengthen retention, support continuous learning, develop future leaders and drive long-term business growth.
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North Star StageAs retail redefines itself in a digital-first world, the store can no longer be a static environment. It must become intelligent, responsive and experience-led.
In this session, Ariel Haroush is joined by Marcus Tengler, Vice President Real Estate and Store Concepts at MediaMarktSaturn, for a discussion on how physical retail is being reimagined as a dynamic media and engagement platform. At the heart of the conversation is MediaMarktSaturn’s “Space as a Service” model, and how more modular, responsive store environments are opening up new possibilities for brands to connect with consumers in more impactful ways.
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Alpha Centauri Stage
AI can only deliver value when the data behind it is connected, trusted and operationally usable. In supply chain, that is often the real challenge. Fragmented systems, inconsistent data flows and weak governance can limit even the most ambitious AI strategies. We will explore what it takes to make core systems AI-ready without full-scale replacement, and why strong data foundations are essential for turning AI from a concept into measurable operational outcomes. Drawing on Lobster’s perspective on data integration and execution, we will look at how businesses can better connect fragmented supply chains and create the operational backbone needed to support AI at scale.
Lobster -
Solar Stage
The Future Doesn’t Fit in a Standard Box: Packaging Reimagined explores CMC’s vision for the future of packaging, grounded in the company’s three strategic pillars: Right sized packaging, box last and Pick2Pack.
As eCommerce and logistics continue to evolve at high speed, traditional packaging approaches are no longer sufficient to meet the demands of efficiency, environmental responsibility, and customer experience.CMC Packaging Automation -
Vega Stage
This session explores how AI is reshaping the way modern e‑commerce logistics networks are designed, planned, and executed. Using real examples from our network optimisation and parcel‑routing engines, we’ll demonstrate how AI enhances decision‑making across the entire value chain—from strategic network design to real‑time parcel routing.
Participants will learn how AI models analyse historical demand, carrier performance, costs, and SLA requirements to simulate optimal trade lanes, support what‑if scenarios, and guide long‑term network planning. We’ll also dive into the operational layer, showing how dynamic routing, mixed‑batch optimisation, and integrated data inputs reduce cost, improve speed, and deliver a more consistent customer experience.
Maersk
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Alpha Centauri Stage
AI budgets are growing, pilots are multiplying, and most companies still can't prove the ROI. This session breaks down why so many supply chain teams are stuck in POC purgatory, what horizontal AI gets wrong about complex operations, and what it actually takes to get from demo to deployment. We'll cover how to test vendors before you sign, why narrow beats broad when it comes to proving ROI, and what the path from one automated workflow to a full platform deal looks like in practice. Whether you're evaluating AI for the first time or trying to scale what you've already started, you'll leave with a framework for cutting through the noise and a single question worth taking back to your team.
Pallet -
Vega Stage
AI gives logistics businesses the opportunity to make major efficiency gains. Warehousing and transport processes can be made smarter, faster and more precise, for example through AI agents. It helps when software vendors lay the foundation for this, so companies can adapt the agents more quickly to their own processes. That is exactly what Manhattan does. “In my career in IT, I have never seen such rapid adoption of technology as I am seeing now with AI, and AI agents in particular.” According to Raphaël Hervé, Technical & Support Services at Manhattan Associates.
Hervé is extremely enthusiastic about the possibilities of AI agents, he is still surprised by how quickly Manhattan customers are adopting them. “One of our large CPG customers developed several agents within the first six weeks of the pilot. Analyses are completed faster, orders arrive on time more often — these are truly huge improvement steps that this customer is already making.”
Join Raphaël’s session as he shares his experiences in this fast-evolving AI era.
Manhattan -
Solar Stage
What if parcel lockers were not just a logistics tool, but a retail growth engine? In this session, Jacek Powałka reveals how out-of-home delivery can help retailers:
- win back lost customers
- reduce operational pressure
- and turn omnichannel challenges into measurable advantage
Drawing on 25 years of international experience with InPost, Allegro One Box, and leading parcel locker networks worldwide, he will show how retailers can use locker density, customer experience, sustainability, and convenience to compete with e-commerce disruptors.
A bold, strategic look at how proximity retail can become the black horse of modern commerce - and transform existing locations into high-performing e-commerce hubs.
Modern Expo
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Alpha Centauri StageCross-border e-commerce is entering a new era as the rules that once made international trade simple and cost-effective are being rewritten across the EU, US, and UK. From the removal of de minimis thresholds and new EU customs reforms to reduced import friction in the US and rising tariffs, these changes are fundamentally reshaping the economics of cross-border trade.
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Solar StageOut-of-home delivery is no longer a question of consumer acceptance. That fight is over. The real question for retailers in 2026 is who controls the OOH network in each of their markets, and whether they have a seat at that table. Drawing on data from 19+ European markets and a decade of operator experience, this session gives retail supply chain leaders a clear diagnostic: a four-archetype framework to identify where each of their key markets sits, an honest test for how late they already are, and three strategic plays for retailers who want to shape the next decade of European last mile rather than pay rent on someone else's customer relationship.
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Vega Stage
eCommerce volumes continue to grow, urban warehouse space is increasingly constrained, and the conveyor-based systems most fulfillment centers rely on were not designed for either challenge. While these systems perform well under steady demand, they struggle to adapt to fluctuations, as their underlying limitation is not manpower, but infrastructure rigidity.
In this session, Unbox Robotics will present a fundamentally different approach: redesigning sortation by moving it off the floor and into vertical space, using mobile robots coordinated by software rather than fixed infrastructure.
Unbox Robotics
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