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A WORLD CLASS PROGRAMME DELIVERED BY INSPIRATIONAL SPEAKERS

YOUR HOME FOR SUPPLY CHAIN, LOGISTICS, RETAIL AND CRITICAL COMMERCE CONVERSATIONS

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10:45
  1. Welcome Address
    Keynote Theatre
    15 mins
    Stephane Tomczak
    Stephane Tomczak, Chairman & CEO - DELIVER
11:00
  1. Using Supply Chain as a Competitive Differentiator for Ecommerce
    Keynote Theatre
    20 mins
    Ajit Sivadasan
    Ajit Sivadasan, Founding Executive & President, Global eCommerce - Lenovo
11:20
  1. Revitalising Legacy Brands
    Keynote Theatre
    20 mins
    Maria Hollins
    Maria Hollins, CEO - Ann Summers
11:40
  1. Transforming Customer Experience: The Impact of Fulfilment on Customer Acquisition and Retention
    Keynote Theatre
    20 mins
    Tom Killeen
    Tom Killeen, Chief Operations Officer - THG
12:00
  1. Lunch
    Networking Experiences
    60 mins
  2. Official Opening of the Sustainability Lounge
    Networking Experiences
    60 mins
13:00
  1. Workshop by Geopost
    Workshop Studio
    45 mins
  2. Case Study by Seven Senders
    Case Studies
    45 mins
    Thomas Hagemann
    Thomas Hagemann, CEO and Co-founder - Seven Senders
  3. Returns to Revenue: Leveraging Recommerce & Repair Services
    Innovation Stage
    45 mins
    Andrew Hill
    Andrew Hill, Commercial Director - Advanced Supply Chain Group
  4. Retail Reinvented: How Smarter Logistics Drive Customer Trust and Engagement
    Vision Stage
    45 mins
    Tony Mannix
    Tony Mannix, Strategic Advisor – Retail Logistics - GXO
  5. Elite Table: How can European Retailers Adapt to Geopolitical Risks, Supply Shocks, and Demand Volatility?
    Elite Tables
    60 mins
  6. Elite Table: How are You Embedding Sustainability Across Your Chain?
    Elite Tables
    60 mins
14:00
  1. BESTSECRET: How Local Returns Boost Speed & Customer Satisfaction
    Workshop Studio
    45 mins
    Max Scholte van Mast
    Max Scholte van Mast, Vice President 3rd Party Logistics & Operational Excellence - BESTSECRET
    Luca Graf
    Luca Graf, CEO - MS Direct
  2. Creating a Post-Purchase Experience that Drives Loyalty
    Case Studies
    45 mins
    Tobias Buxhoidt
    Tobias Buxhoidt, Founder and CEO - parcelLab
  3. Smarter, Faster, more Sustainable: Driving Innovation and Efficiencies in Ecommerce Parcel Delivery with Amazon Shipping
    Innovation Stage
    45 mins
    Cheyney Cartwright
    Cheyney Cartwright, Head of UK Commercial - Amazon Shipping
    Victoria Hills
    Victoria Hills, SWA Sustainability Lead - Amazon Shipping
  4. Vision Session by Zig Zag Global
    Vision Stage
    45 mins
  5. Elite Table: The Last Mile Evolution: Speed, Cost, and Carbon
    Elite Tables
    60 mins
  6. Elite Table: Silos Are Out - Seamless Is In: Uniting Retail & Supply Chain for CX Wins
    Elite Tables
    60 mins
15:00
  1. Workshop by Uber
    Workshop Studio
    45 mins
  2. Case Study by nShift
    Case Studies
    45 mins
  3. Innovation Session by Metapack
    Innovation Stage
    45 mins
    Emma Clarke
    Emma Clarke, Senior Director of Product Management - Metapack
  4. Offer Your Customers a Comprehensive, Competitive and Sustainable Value Proposition in the French Market with Colissimo
    Vision Stage
    45 mins
    Florian Leclercq
    Florian Leclercq, Sales Manager Europe - Colissimo, La Poste
    Sanae Murschel
    Sanae Murschel, Director of International Sales - Colissimo, La Poste
  5. Elite Table: Smart Warehousing & Automation: ROI Beyond Robotics
    Elite Tables
    60 mins
  6. Elite Table: Forecast to Fulfil: Putting AI to Work Across the Chain
    Elite Tables
    60 mins
16:00
  1. Workshop by Maersk
    Workshop Studio
    45 mins
  2. Case Study by Asendia
    Case Studies
    45 mins
  3. Innovation Session by DP World
    Innovation Stage
    45 mins
  4. Turning Complexity into Opportunity: Unlock High-Value E-Commerce Markets
    Vision Stage
    45 mins
    Patrick Wolf
    Patrick Wolf, Business Development eCommerce Manager - Swiss Post
  5. Elite Table: How Will New U.S. Tariffs Shake Up European Supply Chains?
    Elite Tables
    60 mins
  6. Elite Table: Nearshoring vs. Global Sourcing: What’s the New Balance?
    Elite Tables
    60 mins
17:00
  1. Workshop by Manhattan Associates
    Workshop Studio
    45 mins
  2. Case Study by Dragonfly
    Case Studies
    45 mins
  3. Why Legacy Logistics is Broken - How AI will Fix It
    Vision Stage
    45 mins
    Jonathan Jenssen
    Jonathan Jenssen, CEO - Relay Technologies
  4. Elite Table: EUDR, CSRD & the Compliance Crunch: Are We Ready?
    Elite Tables
    60 mins
  5. Elite Table: Leading the Dream Team: Unlocking Peak Performance in Your Supply Chain
    Elite Tables
    60 mins
18:00
  1. Navigating Challenges and Innovations in Retail: Insights from REWE
    Case Studies
    45 mins
    Dr. Robert Zores
    Dr. Robert Zores, Chief Digital Innovation Officer - REWE Digital
  2. Innovation Session by ID Logistics
    Innovation Stage
    45 mins
  3. Workshop by Unipart
    Workshop Studio
    45 mins
  4. Vision Session by Fareye
    Vision Stage
    45 mins
  5. Elite Table: Mastering Omnichannel: Meeting the Demand for Seamless Customer Journeys
    Elite Tables
    60 mins
  6. Elite Table: Collaborative Ecosystems: Can Retailers & Logistics Innovate Together?
    Elite Tables
    60 mins
19:00
  1. A Fireside Chat with Christiana Figueres, Architect of the 2016 Paris Agreement
    Keynote Theatre
    30 mins
    Christiana Figueres
    Christiana Figueres, Founding Partner, Global Optimism, Former Executive Secretary - UN Climate Change Convention
19:30
  1. DELIVER Vendor Awards
    Networking Experiences
    30 mins
20:00
  1. Dining & Networking Party
    Networking Experiences
    180 mins
07:30
  1. Women in Retail Breakfast
    Networking Experiences
    60 mins
09:00
  1. Panel discussion: Breaking Silos: Unlocking Value through End-to-End Supply Chain Collaboration
    Keynote Theatre
    30 mins
    Caroline Zimmerman
    Caroline Zimmerman, Director of Supply Chain, Planning & Purchasing - Jack Wolfskin
    Oliwia Guziel
    Oliwia Guziel, Head of Last Mile Delivery - Decathlon Czech Republic
    Anna Petrova
    Anna Petrova, Head of Global Logistics - Coty
    Anne van de Poel
    Anne van de Poel, Supply Chain and IBP Director, Northern Europe - Bonduelle
09:30
  1. AI Will Do 90% of Our Job, and It’s a Good Thing
    Keynote Theatre
    20 mins
    Swagat Choudhury
    Swagat Choudhury, Global Digital Commerce Director - Mars Wrigley
10:00
  1. Case Study to be announced!
    Case Studies
    45 mins
  2. The Power of Distributed Order Management at the Heart of Your Retail Operations
    Workshop Studio
    45 mins
    Georgia Leybourne
    Georgia Leybourne, Chief Marketing Officer - Linnworks
  3. Bridging Fashion Brands to Global Markets
    Innovation Stage
    45 mins
    Erik Janssen Steenberg
    Erik Janssen Steenberg, Director of Business Development - Bleckmann
  4. Innovation Session to be Announced!
    Innovation Stage
    45 mins
  5. The Future of AI in the Delivery Experience
    Vision Stage
    45 mins
    Arne Jeroschewski
    Arne Jeroschewski, Founder & CEO - Parcel Perform
11:00
  1. Innovation Session by Geopost
    Innovation Stage
    45 mins
    Hervé Crochet
    Hervé Crochet, Head of Sales - Geopost
  2. Managing Returns from Social Commerce and Other Sales Channels
    Workshop Studio
    45 mins
    Richard Van Marion
    Richard Van Marion, Global Client Director - Rebound
  3. From Warehouse to Doorstep - and Back: A One-Stop Fulfilment Solution That Scales
    Case Studies
    45 mins
    Enno Sikkema
    Enno Sikkema, Warehouse Director - Allinbase
  4. Beyond the Basket: Exploring the Preferences of Europe’s Online Shoppers
    45 mins
    Alexander Schmitz-Huebsch
    Alexander Schmitz-Huebsch, SVP Global Marketing and Commercial - DHL
12:00
  1. Lunch
    Networking Experiences
    60 mins
13:00
  1. How to Enable Business Growth Through Automation?
    Case Studies
    45 mins
  2. Mastering Shipping Intelligence: Data-Driven Delivery & Cost Optimization
    Innovation Stage
    45 mins
    Francesco Borghi
    Francesco Borghi, CEO - ShippyPro
  3. Driving Fashion Forward with Innovative Logistics Solutions
    Workshop Studio
    45 mins
    Johny Banning
    Johny Banning, Director of Sales - Bleckmann
  4. Vision Session by Nash Delivery Technologies UK
    Vision Stage
    45 mins
15:00
  1. Think Strategic: How We Create a Robust and Sustainable Culture to Design the Supply Chain of the Future
    Keynote Theatre
    15 mins
    Alexander Tschentscher
    Alexander Tschentscher, VP Supply Chain Excellence & Head of Strategy - Supply Chain & Logistics - Siemens
15:15
  1. Navigating the Tides of Tariffs and Their Implication on European Supply Chains
    Keynote Theatre
    20 mins
    Rolf Bos
    Rolf Bos, Director Supply Chain Management - PwC
15:35
  1. A Fireside Chat with Jo Malone CBE, Founder & Creative Director, Jo Loves
    Keynote Theatre
    30 mins
    Jo Malone CBE
    Jo Malone CBE, Founder & Creative Director - Jo Loves

MAKE THE MOST OF YOUR EXPERIENCE

CONFERENCE THEMES & TRACKS

DELIVER is a global ecosphere of people focused on tackling the most urgent issues of our time

Every DELIVER event proudly hosts a diverse keynote speaker programme: inspiring retail and brand thought leadership from America, Europe, APAC and around the world. And with workshops and case studies, our full content programme features the very best in innovation and industry solutions.

The Future of Artificial Intelligence is Now

The Future of Artificial Intelligence is Now

  • A Road Fraught with Challenges: Reaching Scaled Impact with AI is not Easy
  • Has Your Company Got Talent? Preparing for a Future Workplace Driven by AI
  • AI in Risk Management: Resilience in an Unpredictable World

AI is no longer a distant dream - it’s here, transforming the way we live, work, and connect. From revolutionising businesses to fostering stronger communities, AI is unlocking unprecedented opportunities and challenges. This year’s edition explores how artificial intelligence is driving innovation, accelerating growth, and reshaping industries while balancing people, planet, and profit.

Net-Zero and Beyond

Net-Zero and Beyond

  • Scope 3 Emissions: Mission Impossible, or Too Important to Miss?
  • Waste to Wealth: Unlocking Circular Value Chains
  • Sustainable Supply Chain Management is Possible, and it's Powered by Technology

Achieving net-zero is just the beginning. As we stand at a pivotal moment for our planet, the challenge is no longer just reducing emissions - it’s about rethinking systems, driving sustainable and circular growth, and creating lasting impact for people, communities, and businesses alike. At DELIVER we go beyond the buzzwords, exploring real-world solutions, breakthrough innovations, and bold strategies that balance profit with purpose.

Cross-Chain Collaboration

Cross-Chain Collaboration

  • Breaking Silos: Unlocking Value through End-to-End Supply Chain Collaboration
  • Shared Data, Shared Success: The Role of Digital Ecosystems in Supply Chain Collaboration
  • Driving Growth while Ensuring Real-Time Visibility & Improved Security

In today’s fast-paced world, supply chains are more than just logistics - they are the backbone of global commerce, and a testament to company's resilience. True innovation & sustainable growth come not from isolated efforts, but from seamless collaboration across every link in the chain, from raw materials to the final product

Supply Chain Leadership

Supply Chain Leadership

  • The Power of People: Supply Chain Success has Humans at Center
  • Customer-Centric Leadership: Aligning Supply Chains to Empower Consumers
  • Leadership for Impact: Driving Success Through Purpose And Engagement

From building resilient, sustainable supply networks to forging powerful collaborations across industries and communities, the future of supply chain leadership isn’t just about efficiency - it’s about meaningful impact. An impact that is human-centric, purpose-driven, and extends far beyond profitability, to shape a more sustainable and inclusive world.

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Christiana Figueres